User agreement

1. General provisions

1.1. Carefully read the text of the public offer, and if you do not agree with any clause of the offer, you are invited to refuse to purchase Goods or use the Services provided by the Seller.

1.2 This agreement is an official provision (public offer) Ordamed JSC (hereinafter referred to as the "Supplier") for a fully capable individual/legal entity (hereinafter referred to as the" Customer"), which accepts this offer, on the terms specified below.

1.3. In accordance with Article 395 of the Civil Code of the Republic of Kazakhstan (hereinafter-the Civil Code of the Republic of Kazakhstan), this document is a public offer, and if the conditions set out below are accepted, the individual who accepts this offer pays for the Seller's Goods in accordance with the terms of this Agreement. In accordance with paragraph 3 of Article 396 of the Civil Code of the Republic of Kazakhstan, payment for Goods by the Buyer is an acceptance of the offer, which is considered equivalent to concluding a Contract on the terms set out in the offer.

1.4. In this offer, unless the context requires otherwise, the following terms have the following meanings:
• "Offer" — a public offer of the Seller, addressed to any individual/legal entity, to conclude a purchase and sale agreement with him (hereinafter referred to as the" Agreement") on the existing terms contained in the Agreement, including all its appendices.
* "Seller" — a company that sells Goods presented in an online store
• "Buyer" — a natural or legal person who has concluded a contract with the Seller
The Contract is based on the terms contained in the Contract.
• "Acceptance" — the Buyer's full and unconditional acceptance of the terms of the Contract.
• "Product" — a list of assortment items presented in the online store
• "Order" — individual items from the product assortment list specified by the Buyer when placing an application in the online store
• "Website" – a set of electronic documents (files) The Seller, available on the Internet at

2. Subject of the contract

2.1. The Seller sells the Goods in accordance with the current price list published in the Seller's online store, and the Buyer makes the payment and accepts the Goods in accordance with the terms of this Agreement.

2.2. This Agreement and all its annexes are official documents of the Seller and an integral part of the Offer.

3. Placing An Order

3.1. The order of the Goods is carried out by the Buyer through the online store

3.2. When registering (placing) an Order in the Seller's online store, the Buyer undertakes to provide registration information about himself.

3.3. The Buyer accepts the terms of this Agreement by entering the relevant data into the registration form in the online store by the Buyer.

The buyer has the right to edit the registration information about himself. The Seller undertakes not to disclose the Buyer's registration data in the Online store, as well as other information related to the Buyer's personal data, to persons who are not related to the execution of the Order. Having approved the Order of the selected Product, the Buyer provides the necessary information for the delivery of the product.

3.4. The Buyer is responsible for the content and accuracy of the information provided when placing the Order.

3.5. All information materials presented on the website are for reference purposes and cannot fully convey reliable information about certain properties and characteristics of the Product, such as: price, color, shape, size and packaging. If the Buyer has any questions regarding the properties and characteristics of the Product, before placing an Order, he must seek advice or send a request to the email address.

4. Terms of Order execution

4.1. The period in which the Seller undertakes to fulfill the Order is from one working day. The Order execution period depends on the availability of the ordered items of Goods in the Seller's warehouse and the time required for processing the Order. In exceptional cases, the Order execution period can be agreed with the Buyer individually, depending on the characteristics and quantity of the ordered Goods. If a part of the Order is missing from the Seller's warehouse, including for reasons beyond the latter's control, the Seller has the right to cancel the specified Product from the Buyer's Order. The Seller undertakes to notify the Buyer about the change in the completeness of his Order by sending a message to the email address specified during registration on the website, or an additional written explanation on the product receipt when the Buyer directly receives the Order.

4.2. The Order is considered fulfilled at the time of its transfer to the Buyer. By signing the consignment note provided by the courier of the Seller's courier service, the Buyer confirms the execution of the Order.

4.3. The Buyer specifies the cost and terms of delivery of the Order on the Seller's website.

4.4. If the Buyer provides false information about his contact details or the composition of the Order, the Seller is not responsible for improper execution of the Order.

5. Payment of the Order
< br> 5.1. Payment of the executed Order at the Buyer's choice can be carried out:
1) by transferring funds to the Seller's current account;
2) by transferring funds by the Buyer online through the
system electronic payments by the following means of payment:
* credit cards (VISA, MasterCard);

5.2. The price for each item of the Product is displayed in the online store In the event of a change in the price of the ordered items of Goods, the Seller undertakes to inform the Buyer about such a change as soon as possible. The Buyer has the right to confirm or cancel the Order. If there is no communication with the Buyer, the Order is considered canceled within 14 (fourteen) calendar days from the date of placement.

5.3. Prices for any items of Goods specified in the online store may be changed by the Seller unilaterally without notifying the Buyer.

5.4. Payment by the Buyer for a self-placed Order in the online store means acceptance of the Terms of this Agreement. The day of payment of the Order is the date of conclusion of the Offer Agreement between the Seller and the Buyer.

6. Special conditions and responsibilities of the parties< / b>

6.1 The Supplier is responsible for the timely delivery of the goods, if the Customer fulfills the established requirements and rules posted on the website

6.2 The Supplier is released from liability for violation of the terms of the Contract if such violation is caused by force majeure (force majeure), including: actions of state authorities, fire, flood, earthquake, other natural disasters, lack of electricity, strike, civil unrest, riots, any other circumstances, not limited to the above, which may affect the Supplier's fulfillment of the terms of the Contract.

7. Confidentiality and protection of personal information< / b>

7.1 The Supplier undertakes not to disclose the information received from the Customer.

7.2 It is not considered a violation of the obligations to disclose information in accordance with the reasonable and applicable requirements of the law.

7.3 The Supplier is not responsible for the information provided by the Customer on the Supplier's website in a publicly available form.

8. Procedure for consideration of claims and disputes

8.1 The Customer's claims for the provided goods are submitted by the Supplier for consideration by e-mail within 10 (working) days from the date of purchase.

8.2 When considering disputable situations, the Supplier has the right to request from the Customer all the relevant documentation regarding the claim under consideration. If the Customer does not provide the documents within 10 working days after the day of the claim, the claim is not subject to consideration by the Supplier.

8.3 The Supplier and the Customer, in the event of disputes and disagreements, undertake to apply the pre-trial procedure for resolving the dispute. If it is impossible to settle the dispute in a pre-trial manner, the parties have the right to apply to the court.

9. Other conditions

9.1 The Customer has all the rights and powers necessary for the conclusion and execution of the Contract.

9.2 The Customer has the right to unilaterally refuse the Supplier's goods at any time. In case of unilateral refusal of the Customer from the Supplier's goods, the payment made will not be refunded.

9.3 The Supplier reserves the right to change or supplement any of the terms of this agreement at any time by publishing all changes on the website.

9.4 In all matters not regulated by this agreement, the parties are guided by the current legislation of the Republic of Kazakhstan.

9.5 The court's recognition of the invalidity of any provision of this Agreement and the rules does not entail the invalidity of the remaining provisions.

9.6 In case of non-compliance of the quality of the goods with the characteristics stated on the website or established by law, the Customer has the right to send an application to the email address:

9.7 The Supplier considers the Customer's application within 14 working days and, in case of recognition of a factory defect, makes an exchange or transfers payment for the defective product to another product.

Ordamed JSC

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